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Terms and Conditions of Catering Services

T&C (Terms of Services)

This is an agreement between you (“You”) and Four Seasons Catering (“We, us, our”) regarding your use of the Four Seasons Catering’s  service.

General

REQUESTS & CHANGES

We will do our best to accommodate any special requests or allergies. However, we cannot guarantee that our food will be completely free of any allergens. Customers are responsible for informing the allocated sales representative at the time of placing their order (within 48 hours of placing your order online). 

All amendments (menu, time & headcount) must be made at least 3 working days before the event date. An administrative charge of $50.00 ($54.00 w/ GST) will be levied for changes made after the stipulated deadline. Strictly no amendments to be made 24 hours before the event date.

 

CANCELLATION OF ORDER 

A written request (email) for cancellation is required 5 working days before the event. Failure to send a written request for cancellation calls for 50% of the invoice amount to be charged. Cancellations less than 48 hours (2 days) of an event calls for 100% of the invoice amount to be charged. An administrative charge of $50 will be levied for cancellation of order after payment has been made. All refunds will require 45 – 60 days to be processed.

 

BUFFET PACKAGE 

Complete buffet layout includes –  warmers, tables, tablecloth & skirting. Full set of biodegradable disposable wares, serviettes, garbage bags, condiments will also be provided. An additional 30% disposable wares based on the quantity ordered will also be given as a buffer.

 

LEGAL COMPLIANCE (FOOD SAFETY)

In accordance with Singapore Food Agency’s Guidelines for Ordering Catered Meals for Functions and Events, there will be no extensions to the collection time. Kindly adhere to the “Consume By” time on the time stamp sign as food has to be consumed within 4 hours from preparation time.

Buffet collection post-event, will be 2 hours after the food has been delivered to keep to SFA’s food safety regulations as well.

Payment

ORDERING & PAYMENT

Our prices are subject to changes and prevailing GST charges. All orders must be paid in full before delivery or pickup. Payment can be made through paynow, bank transfer or giro. Any unpaid orders may be cancelled at our discretion.

We provide a 10% buffer for the menu items ordered. Management reserves the right to replace the menu items should it be unavailable at the time of event.

CANCELLATION FEE FOR ONLINE PAYMENTS

Cancellation Policy for Online Bookings

For online bookings settled through online transactions (Credit Card + PayNow) processed by HitPay platform, if a customer cancels the booked order, a cancellation fee will be applied. This fee includes an online transaction fee as outlined below, along with a $50 administration charge. The fee will defer HitPay platform commission to the cardholder and also to Four Seasons Catering Pte Ltd, deducted from the total refund.

Online Transaction Fees:

  • Local Credit Card (Visa, Mastercard, Visa or MC Nets, or Debit Cards): 2.8% + $0.50
  • American Express and International Cards: 3.65% + $0.50
  • PayNow QR Function: 0.65% + $0.30

For example, if you ordered $1000 worth of items using a local credit card, your refund will be $921.50 instead of $1000, accounting for the $28.50 (processing fee by HitPay) + $50.00 (administration charge).

This policy aims to cover transactional costs associated with the original booking and applies exclusively to online payments. By completing online bookings, customers agree to these terms.

delivery

Regular delivery

Buffet – $60.00 ($64.80 with GST)

Mini-Buffet – $50.00 ($54.00 with GST)

Bento – $50.00 ($54.00 with GST)

An additional charge of $10.00 ($10.80 with GST) applies for CBD & Orchard Area. (First 2 digits of the postal code: 01, 03, 04, 05, 06, 07, 08, 22 & 23).

An additional charge of $12.00 ($12.96 with GST) applies for deliveries to Sentosa Island.

 

Delivery time 

Our earliest delivery time is at 7.00am with food ready by 8am. Early surcharge applicable for delivery timing before 7am, please enquire for more information. Collection time is 2 hours upon arrival time.

Kindly allow some grace period from delivery time for unforeseen circumstances as delays may occur due to traffic, weather etc.

 

Delivery access

For locations with no lift access or obstructions* to the pathway, a surcharge* will be levied for delivery to the second level or higher. Do note that our delivery driver will need direct access to the event location since food will be delivered with trollies. 

*Obstructions include steps, narrow walkways, items prone to damage, danger.

*Additional charges are incurred to engage additional assistance for the delivery.

 

Delivery/Transportation fee

A delivery charge of $60.00 ($64.80 with GST) applies for all buffet orders including high tea buffet. Delivery charge for drop-off delivery for bentos, meal boxes and mini buffet is charged at $50.00 ($54.00 with GST) per delivery location. 

An additional charge of $10.00 ($10.80 with GST) applies for CBD & Orchard Area. (First 2 digits of the postal code: 01, 03, 04, 05, 06, 07, 08, 22 & 23). An additional charge of $12.00 ($12.96 with GST) applies for deliveries to Sentosa Island.

The delivery charge will be waived for orders over $600.00 (food value) before GST.

 

Damage to Property during delivery

We will take every precaution to prevent damage to property during delivery or pickup. However, we will not be responsible for any damages caused to the property, furniture, or any other items within the premises during the delivery or pickup of the order.

 

Pickup

Customers are responsible for collecting their orders at the designated pickup time and location. We will not be responsible for any losses or damages that occur after the order has been picked up. 

 

Feedback

We welcome your feedback and queries that you may have. Please contact us at

Tel: 6383 3003

Email: marketing@fourseasons.com.sg

Or leave us a review on google here

 

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time without notice. Customers are advised to check these terms and conditions regularly for updates.

Delivery (pre-setup)

Early pre-setup

By placing an order with Four Seasons Catering, you agree to the option of pre-setups for buffets and tea services, subject to confirmation. This would mean that you allow early setup of tables and other equipment, from few hours to a day earlier. Do note that food will still be delivered according to meal time. Please be aware that some event spaces may have restrictions on pre-setups, and it is your responsibility to confirm the feasibility with our team. Failure to confirm or restrictions from the event space may result in the setup taking place only on the actual event day, potentially causing delays in delivery especially during peak periods. Four Seasons Catering is not responsible for any such delays if pre-setups are not permitted or confirmed.

T&C (Website)

Terms & Conditions

This is an agreement between you (“You”) and FOUR SEASONS CATERING regarding your use of the Four Seasons  website located at www.fourseasons.com.sg  (the “Website”). Your acceptance of the terms of this Agreement takes effect by your continued use of the Website.

 

Ownership and Copyright

You agree that any and all information, content, graphics, webpages, text, files, company names, trade-marks, logos and trade names contained on the Website (collectively the “Content”) including the manner in which the Content is presented or appears and all information relating thereto, are the property of Four Seasons Catering, or its licensors, as the case may be.

 

Permitted Use

Four Seasons Catering hereby grants to You a personal, non-transferable and non-exclusive license to access, read and download one copy of the Content.

 

Restriction On Use

You agree that You will not:

(i) Distribute the Content for any purpose including without limitation compiling an internal database, redistributing or reproducing the Content in any medium; or

(ii) Create derivative works of, reverse engineer, adapt, translate, modify, copy, sell, transfer, host, publish, make available to any person or otherwise use, either directly or indirectly, the Content in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise. You shall not permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of Four Seasons Catering or its licensors. The restrictions set out in this Agreement shall not apply to the limited extent the restrictions are prohibited by applicable law.

 

Licence To Use Your Information

You hereby grant to Four Seasons Catering the perpetual, unlimited, royalty-free, world wide, non-exclusive, irrevocable, transferable licence to use any information or other content You provide on or through this Website, for any purpose whatsoever, subject to the terms of the Website Privacy Policy. You represent and warrant that you have the right to grant the licence set out above.

 

Limitations on Liability and Disclaimers

There is no guarantee that personal information and transactions on this Website or on the internet will be maintained confidential and secure. The use of this Website and the Content is at your own risk and Four Seasons Catering assumes no liability or responsibility pertaining to the Content, your use of the Website or the receipt, storage, transmission or other use of your personal information.

This Website may contain links to other sites. Four Seasons Catering does not assume responsibility for the accuracy or appropriateness of the information, data, opinions, advice, or statements contained at such sites, and when You access such sites, You are doing so at Your own risk. In providing links to the other sites, Four Seasons Catering is in no way acting as a publisher or disseminator of the material contained on those other sites and does not seek to monitor or control such sites.

Four Seasons Catering will not be responsible for any damages You or any third-party may suffer as a result of the transmission, storage or receipt of confidential or proprietary information that You make or that You expressly or implicitly authorise Four Seasons Catering to make, or for any errors or any changes made to any transmitted, stored or received information.

You are solely responsible for the retrieval and use of the Content. You should apply Your own judgement in making any use of any Content, including, without limitation, the use of the information as the basis for any conclusions. The Content may not be accurate, up to date, complete or untampered with, and is not to be relied upon.

Four Seasons Catering assumes no obligation to update the Content on this Website. The Content may be changed without notice to you. Four Seasons catering  disclaims any liability for unauthorised use or reproduction of any portion of the website. The Content is provided for informational purposes only and should not be interpreted as a recommendation for any specific product or service, use or course of action. The Content on this Website is not intended to be used as a substitute of any kind of medical or dental advice. It is your duty to obtain medical or dental advice from a qualified healthcare professional to meet your healthcare needs. You should not act or rely on any of the content without seeking advice of a qualified medical or dental professional.

Except as expressly provided in this agreement, this Website and all Content, products, services and software on this Website or made available through this Website are provided “as is” without any representations, warranties, guarantees or conditions, of any kind, whether express or implied, statutory or otherwise, including but not limited to, warranties as to availability, accuracy, completeness, currentness, reliability, timeliness, legality, suitability, privacy, security, quality, title, non-infringement or fitness for a particular purpose, or those arising out of a course of dealing or usage of trade.

In no event will Four Seasons Catering, its affiliates, agents, licensors, or their respective directors or employees be liable for any special, indirect, incidental, punitive, exemplary, aggravated, economic or consequential damages, howsoever caused, including but not limited to: damages for loss of use, lost profits or lost savings, even if Four Seasons Catering or any of its lawful agents or employees have been advised of the possibility of such damages or claim.

In no event will Four Seasons Catering, its affiliates, agents, licensors, or their respective directors or employees, be liable for damages or losses resulting from: viruses, data corruption, failed messages, transmission errors or problems; telecommunications service providers; links to third-party Websites; personal injury; third-party content, products or services; damages or losses caused by you, or your respective employees, agents or subcontractors; loss of use or lack of availability of facilities including computer resources, routers and stored data; the use or inability to use this Website or the content; any other website accessed to or from this Website; or events beyond the reasonable control of Four Seasons Caterings even if Four Seasons Catering or any of its lawful agents, or employees have been advised of the possibility of such damages or claim.

In no case will Four Seasons Catering, its affiliates’, agents’, licensors’, and their respective directors’ and employees’ cumulative total liability arising under any cause whatsoever (including without limitation breach of contract, tort, negligence, gross negligence, or otherwise) be for more than the amount, if any, paid by you under this agreement to access this Website, in the year in which the claim arose.

 

Termination

This Agreement is effective until terminated by Four Seasons Catering, with or without cause, in Four Seasons Catering’ sole and unfettered discretion. Four Seasons Catering may terminate this Agreement without notice to You if You fail to comply with any of its terms. Any such termination by Four Seasons Catering shall be in addition to and without prejudice to such rights and remedies as may be available to Four Seasons Catering, including injunction and other equitable remedies. The disclaimers, limitations on liability, ownership, termination, Your license to Four Seasons Catering, Your warranty and the indemnity provisions of this Agreement shall survive the termination or expiry of this Agreement.

 

Indemnity

You agree at all times to indemnify, defend and hold harmless Four Seasons Catering, its agents, affiliates and their respective directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by Four Seasons Catering directly or indirectly in respect of:

(i) Any information or other content You provide on or through this Website or which is sent to Four Seasons Catering by e-mail;

(ii)  Your use or misuse of the Content or this Website, including without limitation infringement claims

 

Governing Law

Four Seasons Catering, this Website and the Content (excluding linked websites or content) are physically located within Singapore. This Agreement will be governed by the laws of Singapore and shall be treated in all respects as a Singapore contract, without reference to the principles of conflicts of law. In the event of a dispute, we agree to submit to the non-exclusive jurisdiction of the Singapore courts.

 

Entire Agreement

These terms and conditions and any and all legal notices on this Website constitute the entire agreement between You and Four Seasons Catering with respect to the use of this Website and the Content. No supplement, modification or amendment to this Agreement and no waiver of any provision of this Agreement shall be binding on Four Seasons Catering unless executed by Four Seasons Catering in writing. No waiver of any of the provisions of this Agreement shall be deemed or shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.

 

Severability

Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of this Agreement or affecting the validity or enforceability of such provision in any other jurisdiction.

 

Enurement

This Agreement shall inure to the benefit of and be binding upon each of the parties and our respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement and having received a copy of this Agreement.

 

Social Media Terms

When you post and/or tag any social media content (including, without limitation, photos, text, graphics, audio, video, location information, comments or any other materials) in relation to one of our Four Season Catering’s  properties on social media sites (such as Instagram/Facebook/Tik Tok) (“Social Content”), we may request your permission to use this Social Content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print material.

By accepting our request, you give us and our affiliated companies (including our direct and indirect parents and subsidiaries), and its or their respective agents, licences, sub-licenses, contractors and assigns (collectively, “Authorised Entities”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sub-licensable right to use the Social Content in any form and lawful manner for any commercial purposes including (without limitation) online and offline marketing activities.

By consenting to our request to use your Social Content, you agree to us publishing your name or username associated with that content, and using all or any of your Social Content.

You agree, represent and warrant that:

(i) You own, or have obtained from third parties, all appropriate rights in your Social Content.

(ii) The Authorised Entities use of your Social Content will not violate the intellectual, proprietary or other rights of any third party, or any applicable law.

(iii) The Social Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, hateful, offensive or other unlawful.

(iv) You release the Authorised Entities from any liability relating to its use of your Social Content in accordance with these Social Media Terms.

If you have any questions regarding these Terms, please contact: marketing@fourseasons.com.sg

This is an agreement between you (“You”) and Four Seasons Catering (“We, us, our”) regarding your use of the Four Seasons Catering’s  service.

 

 

 

Requests & Changes

We will do our best to accommodate any special requests or allergies. However, we cannot guarantee that our food will be completely free of any allergens. Customers are responsible for informing the allocated sales representative at the time of placing their order (within 48 hours of placing your order online). 

All amendments (menu, time & headcount) must be made at least 3 working days before the event date. An administrative charge of $50.00 ($54.00 w/ GST) will be levied for changes made after the stipulated deadline. Strictly no amendments to be made 24 hours before the event date.

 

Cancellation of order 

A written request (email) for cancellation is required 5 working days before the event. Failure to send a written request for cancellation calls for 50% of the invoice amount to be charged. Cancellations less than 48 hours (2 days) of an event calls for 100% of the invoice amount to be charged. An administrative charge of $50 will be levied for cancellation of order after payment has been made. All refunds will require 45 – 60 days to be processed.

 

Buffet Package 

Complete buffet layout includes –  warmers, tables, tablecloth & skirting. Full set of biodegradable disposable wares, serviettes, garbage bags, condiments will also be provided. An additional 30% disposable wares based on the quantity ordered will also be given as a buffer.

 

Legal Compliance (Food Safety)

In accordance with Singapore Food Agency’s Guidelines for Ordering Catered Meals for Functions and Events, there will be no extensions to the collection time. Kindly adhere to the “Consume By” time on the time stamp sign as food has to be consumed within 4 hours from preparation time.

Buffet collection post-event, will be 2 hours after the food has been delivered to keep to SFA’s food safety regulations as well.