Frequently Asked Questions
What are the opening hours? (For enquiries and self-collection)
Office hours: Monday – Friday (9:00am – 6:00pm)
We are closed on weekends & public holidays
Address: 39 Mactaggart Road, Singapore 368084
How many days in advance do I need to place an order?
The orders has to be placed and confirmed 3 working days in advance.
Is Four Seasons Catering Halal?
Yes we are Halal certified.
Do you allow self collection?
Yes! We offer self collection for the following products: Mini Buffet, Bentos / Meal boxes. Do have a look at our opening hours for more information
Where can I view your menus?
You can view our menus on our website. Click here to view them.
Are customisations such as requests for vegetarian options allowed?
Yes. Our menus are customisable to fit a variety of diets. Do indicate dietary preferences and allergens and contact our sales team for additional information.
What are your charges for service staff?
1 service staff: $90 ($97.20 w/GST)
Duration: 3 hours
$25 ($27 w/GST) will be charged per additional hour
Eg – Total cost for 1 service staff for 3 hours: $115 (124.20 w/ GST)
Are disposable cutleries and additional warmers provided?
Yes, we provide disposable cutleries for all orders with an additional 30% buffer. Do not that we do not provide takeaway boxes for buffet orders. Additional warmers and burners are not available for rent or purchase.
Do you remove the trash from the venue?
Only trash bags that are provided with the buffet or high tea buffet catering will be cleared by our team during collection.
What are the opening hours? (For enquiries and self-collection)
Office hours: Monday – Friday (9:00am – 6:00pm)
We are closed on weekends & public holidays
Address: 39 MacTaggart Road, Singapore 368084
How many days in advance do I need to place an order?
The orders have to be placed and confirmed 4 working days in advance.
Is Four Seasons Catering Halal?
Yes we are Halal certified.
Do you allow self collection?
Yes! We offer self collection for the following products: Mini Buffet, Bentos / Meal boxes. Do have a look at our opening hours for more information
Where can I view your menus?
You can view our menus on our website. Click here to view them.
Are customisations such as requests for vegetarian options allowed?
Yes. Our menus are customisable to fit a variety of diets. Do indicate dietary preferences and allergens and contact our sales team for additional information.
Are disposable cutleries and additional warmers provided?
Yes, we provide disposable cutleries for all orders with an additional 30% buffer. Do not that we do not provide takeaway boxes for buffet orders. Additional warmers and burners are not available for rent or purchase.
Do you remove the trash from the venue?
Only trash bags that are provided with the buffet or high tea buffet catering will be cleared by our team during collection.
How can I place an order?
Form enquiry: www.fourseasons.com.sg (Preferred)
Phone Enquiry: 6383 3003
WhatsApp Enquiry: 8444 3003
Email: sales@fourseasons.com.sg
What are the payment options available?
We accept the following methods:
- Paynow
- Credit card
Do contact our sales representatives for corporate billings.
Do you accept last minute orders or changes to orders?
Yes, we will try our best to accommodate last minute changes and it is subject to case by case basis.
How can I cancel my order, and are there any fees involved?
To cancel your order, please send a written request via email to sales@fourseasons.com.sg at least 5 working days before the event.
If the cancellation request is not received within this timeframe, 50% of the invoice amount will be charged. Cancellations made less than 48 hours before the event will result in a 100% charge of the invoice amount.
An administrative fee of $50 will also be applied for cancellations after payment has been made. Refunds may take 45 to 60 days to process.
For credit card payments, a cancellation fee will be applied. This fee includes an HitPay processing fee and a $50 administration charge.
What is the difference between a Mini-Buffet and Buffet?
Mini-buffets are perfect for intimate events like casual gatherings with a smaller number of people. They come in biodegradable and disposable microwavable trays.
Buffets are for a larger group of people and come with a complete setup which includes – skirting, warmers and more*
*Refer to T&C’s for a complete list.
Is there a setup / teardown fee?
No. There is no extra service charge for set-up or teardown of buffet equipment.
What is the buffet collection time?
Buffet collection is only applicable for Buffet orders.
Buffet collection time will be 2 hours from the time of delivery. For collections after 10.30pm (same day) or the following day, an additional fee is chargeable. Please contact our team for more information.
Eg: Time of delivery is 5pm, collection time will be at 7pm
*Do note that food is to be consumed within 4 hours from preparation time as per SFA (Singapore Food Agency) guidelines. Please refer to TNC’s for more information.
What is the food portion provided?
We provide an additional 10% as a buffer for orders.
Are decorations available?
Yes, we offer simple yet classy decorations that fit any occasion. Thematic decorations are also available. Do contact our sales representatives for more details.
What is the delivery schedule like?
We deliver seven days a week. Even on public holidays*
Earliest delivery time is at 7am* and food will be ready to be served at 8am.
*Additional surcharge applies for seasonal periods and deliveries before 7am. Please enquire for more details.
What are the delivery charges?
Delivery fee:
- Buffet – $80.00 ($87.20 with GST)
- Mini-Buffet – $50.00 ($54.50 with GST)
- Bento – $50.00 ($54.50 with GST)
Please note that an additional delivery surcharge of $10 ($10.90 w/GST) applies for CBD & Orchard area. (First 2 digits of the postal code: 01, 03, 04, 05, 06, 07, 08, 22 & 23) and $12.00 ($13.08 w/GST) for deliveries to Sentosa Island.
The delivery fee will be waived* for orders more than $800 before GST.
*Fees will be waived by the salesperson after order confirmation. Do refer to the Terms & Conditions for a more extensive list of additional charges.