What are your opening hours?
For any urgent matters or you’d like to reach us after office hours, please WhatsApp us at 9880 3003.
What are your delivery hours?
Our delivery hours are seven days a week.
Our earliest delivery time is at 7.30am with food ready by 8am to 8.30am. Early surcharge applicable for set up before 7.30am. Our latest delivery time is at 7pm with food ready by 7.30pm to 8pm and collection time at 10pm. Late surcharge applicable for pick up after 10.30pm. The latest collection time is at 10:00pm. Any later, a surcharge of $50 ($53.50 w/GST) per hour will be applicable.
Where can I view your menus?
You can view our menus on our website here : https://www.fourseasons.com.sg/product-category/all-menus/
How can I place an order?
There are several ways to place a catering order with us.
Phone Enquiry: 6383 3003
WhatsApp Enquiry (Social Function): 9797 3003
WhatsApp Enquiry (Corporate & Weddings ): 9880 3003
Fax: 6383 5119
What is the procedure for order cancellation?
Kindly submit a written request for cancellation 5 working days before the event date, otherwise 50% of the invoice amount will be charged. Full invoice amount will be charged for cancellations less than 48 hours before the event. An administrative charge of $50 will be levied for cancellation of order after payment has been made.
What is the food portion provided?
We provide a 10% buffer.
Can you waive off delivery charges?
The delivery fee will be waived for orders more than $600.00 (food value) before GST. Fees will be waived by the salesperson after order confirmation.
Please note that an additional delivery surcharge of $10 ($10.70 w/GST) applies for CBD & Orchard area. (First 2 digits of the postal code: 01, 03, 04, 05, 06, 07, 08, 22 & 23) and $12.00 ($12.84 w/GST) for deliveries to Sentosa Island.
Are you Halal certified?
Yes we are and have been since 1994.
Do you cater for vegetarians?
Our vegetarian menu is based on the chef ‘s menu of the day.. Alternatively, you may wish to change some of your dishes in your catering order to vegetarian options. For other dietary restrictions / requirements, please speak to our sales representative.
What is your earliest delivery time?
Our earliest delivery time is at 7:30am with food ready by 8am to 8.30am. Early surcharge applicable for set up before 7:30am. Our latest delivery time is at 7.30pm with food ready by 8pm to 8.30pm. Late surcharge applicable for pick up after 7:30pm. Any earlier or later will be subject to case by case basis.
What is your buffet collection time?
Collection of buffet will be 3 hours upon arrival.
What are your charges for service staff?
The charges levied for 1 service staff is $90 ($96.30 w/GST). The service rendered will be for a duration of 3 hours. $25 ($26.75 w/gst) will be charged per additional hour.
Are disposable cutleries provided?
Yes, we provide disposable cutleries for any orders made with a 30% buffer. Do note that we do not provide take away boxes.
Can you accommodate last minute changes to my catering order?
Yes, we will try our best to accommodate last minute changes and it is subject to case by case basis.
How do I know if my online order is processed?
An auto-generated email will be sent to you once the order is submitted via our website. Our sales representative will be in touch with you within 48hours. An order confirmation will be sent thereafter via email.
What are the accepted modes of payment ?
We only accept Paynow payment. Payment should be made upon confirmation of the catering order. For corporate billing please check with us.
Please take note that there’s no payment request when you submit an order online. A sales representative will get in touch with you within 48 hours for payment details and confirmation.